Frequently Asked Questions

Q&A

  • It's advisable to reserve a rental as early as possible, especially during peak seasons. If your event coincides with major events, conferences, or festivals in the area, it's best to book your rental early. Many visitors may be looking for items during these times, causing availability to diminish rapidly.

  • We offer a wide variety of rental items for events, including tents, tables, chairs, linens, lighting, staging, and more. You can find a complete list of our items and services on our website. If you don’t see what you need please contact us and we will do our best to get it for you.

  • Yes, we can create custom packages to fit your specific event and budget. Just contact us and let us know what you're looking for.

  • The rental period typically begins on the start date you choose and ends on the end date. However, you can extend the rental period if needed for an additional fee.

  • The cost of your rental will depend on the items you choose, the length of the rental period, and any additional services you requested. You can get a quote for your event on our website. If you don’t see what you need, please contact us and we will do our best to get it for you.

  • We accept credit and debit cards. A 50% non-refundable deposit is required to secure your reservation, and the remaining balance is due 14 days before your event.

  • A 25% non-refundable deposit is required to secure your reservation dates. This helps us guarantee your date and ensure we have the resources and labor available to make your event a success. The deposit is due at the time you book your event. You can pay conveniently online.

  • Our deposits are non-refundable. This helps us cover the costs associated with exclusively reserving your date for the items you requested and preparing for your event, even if you have to cancel. However, if you cancel more than 14 days before your event date, we may be able to offer credit for a future event, depending on our availability.

  • The remaining balance for your event is due 14 days before your event date. This ensures we have sufficient time to check in with you, finalize delivery arrangements and secure any additional items you may have requested. If you are unable to pay the remaining balance by the due date, please contact us as soon as possible. We may be able to work out a payment plan to help you avoid cancellation.

  • Yes, we offer tailgate delivery and pickup for a fee. This means the driver will deliver the items to a secure area near the curb. You must be present to receive the items and sign for them. We can also deliver to specific or unusual locations at a specific time for an additional fee.

  • Our rental fees do not include insurance. We recommend that you obtain any necessary insurance coverage for your event and the rented items. Responsibility of all rented items remains with the client from the time of delivery to the time of pickup. Any missing or damaged item is charged to the the customer at full retail cost.

  • You are responsible for any damage to the rental items. Responsibility of all rented items remains with the client from the time of delivery to the time of pickup. Any missing or damaged item is charged to the the customer at full retail cost. We may offer a Rental Protection Plan (RPP) that can help cover the cost of minor repairs, small replacements parts, burnt out lights, and light cleaning of all the items. Please call and ask if it is available in your area.

  • We do our best to provide accurate information, but there might be slight differences between the actual item and its representation online or in marketing materials. This could be due to display settings, variations in manufactures/make/model,  individual perception, or variations in manufacturing.

    We also strive to represent colors accurately, but variations can occur due to different factors like monitor settings, manufacturing, fading, and printing. Therefore, we can't guarantee a perfect match between what you see in our online and offline materials and the actual item.

    We can't offer refunds based on minor discrepancies between the item and its online representation. However, if the item received is significantly different from the description or unusable for its intended purpose, please contact us for assistance.

  • No, you don't need to launder the linens! Just shake off any debris or food particles and place them in the return bag we provide.

    Never roll up or place wet linens in any bags, as this can cause mildew or mold. Allow them to air dry completely before returning.

  • We will count and inspect all returned linens. If any are missing or damaged (stained, mildewed, waxed, burned, torn, etc.), you'll be charged the retail replacement cost. These charges will be added to your original rental fees. You'll have the option to keep the damaged linens as though you purchased them.

  • The Short-Term Daily Rental Tax is levied on all tangible property held for rental and owned by a person engaged in the short-term rental business. Fairfax County levies a 1% tax on the total gross proceeds of these rentals. Code of Virginia 58.1-3510.6.